Privacy Policy

When you visit Wingaga Casino, create an account, use the services or contact support, we may handle information that relates to you. The information collected depends on how you interact with the website and which services you use. Some information is provided directly by you, while other information is generated automatically when you access or use the site.

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, including documents or information needed to confirm your identity, age, location or eligibility to use the services.
• Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details and records of relevant transactions. Payment information may be handled through payment service providers, and the information available to us may vary according to the method used.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, general location information and information about how your device connects with the website.
• Usage information, including pages visited, features used, session details, preferences, communications with support and interactions with emails or other service messages.
• Information you choose to provide in correspondence, complaints, feedback, surveys or other communications.

We may also receive limited information from service providers that assist with payments, identity checks, fraud prevention, website operations, customer support, communications or technical services. Where practical, we try to collect information that is relevant to the purpose for which it is used and avoid requesting information that is not reasonably needed.

Why we use information

Information is used to operate and administer your account, provide gambling and related services, process transactions, respond to enquiries and maintain accurate records. It may also be used to verify identity and age, carry out anti-fraud and security checks, detect unusual or prohibited activity, protect the website and users, and investigate suspected misuse.

• Managing registration, login, account settings and player communications.
• Processing deposits, withdrawals and other account transactions.
• Completing verification, risk assessment, security and anti-fraud procedures.
• Providing customer support and resolving technical, account or transaction issues.
• Improving website performance, functionality, content and user experience.
• Sending service-related messages and, where permitted and appropriately authorised, marketing communications.
• Meeting legal, regulatory, accounting, record-keeping and other obligations that apply to gambling services.

Personal information may be shared with carefully selected service providers where this is reasonably necessary for operating the website and providing the services. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, analytics, communications, customer support and security. Providers should receive only the information needed for their relevant function and are expected to handle it appropriately.

Information may also be disclosed where needed to protect players, the website or our rights; investigate suspected fraud, crime, breaches or prohibited activity; respond to a valid legal request; or meet an obligation that applies to the service. We do not treat your personal information as a product to be sold to unrelated parties. If business operations, systems or service arrangements change, information may be transferred as reasonably necessary to continue those operations, subject to appropriate handling requirements.

Keeping information secure

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and service-provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should choose a strong password, keep login details private and tell support promptly if you suspect unauthorised account activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time depends on the type of record and the obligation that applies. When information is no longer required, it may be securely deleted, destroyed or de-identified.