Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors that can result in losses. A winning result is never certain, and previous wins do not increase the likelihood of winning again. You should only gamble with money you can afford to lose and never treat gambling as an income source, an investment or a solution to financial pressure.

Before opening a game, decide how much time and money you are comfortable spending. Consider your regular commitments, including rent or mortgage payments, bills, food, transport, education, savings and other essential costs. Your gambling budget should come from money left after these commitments have been met. If gambling would affect your ability to pay for necessities or support people who depend on you, do not gamble.

Practical ways to stay in control

• Set a spending limit before you start and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the website or app.
• Keep a record of deposits, bets and losses so you have a clear view of your activity.
• Use available deposit, loss or session controls where these features are offered.
• Do not chase losses by placing larger or more frequent bets.
• Never borrow money, use essential funds or sell possessions to fund gambling.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other drugs.
• Do not gamble to celebrate a win, improve your mood or escape from personal problems.
• Keep your account details and payment methods secure, and do not let other people use your account.
• Stop playing when you reach your limit, whether the result is a win or a loss.

Taking a break does not mean you have failed. A pause can help you review your decisions without the pressure of continuing to play. If you find that it is difficult to stop when you planned to, consider using a longer break, account closure or self-exclusion option where available.

A useful first step is to decide which controls match your circumstances. Depending on the account and services available, safer gambling tools may include deposit limits, spending limits, loss limits, session reminders, time-outs, temporary breaks or account closure. Read the instructions carefully before confirming a setting, including when it begins, how long it lasts and whether it can be changed during that period.

If you want to take a longer break, self-exclusion may prevent or restrict access to your account for a selected period or until you request a review, depending on the process available. Self-exclusion is a serious commitment. Do not create another account, use another person’s account or ask someone else to gamble on your behalf while excluded. These actions can undermine the purpose of the break and may breach account rules.

Choosing an appropriate control

1. Review your recent gambling, including how often you play, how much you spend and how long sessions last.
2. Choose a limit that reflects your real budget rather than an amount you hope to afford later.
3. Apply the limit before gambling and avoid changing it in response to a win, loss or strong emotion.
4. Use a short time-out if you need space to reassess your habits.
5. Consider account closure or self-exclusion if you are struggling to stop or repeatedly exceeding your limits.
6. Tell a trusted person about your decision so they can provide encouragement and accountability.
7. Seek independent support if limits do not feel sufficient or you continue to experience harm.

Wingaga Casino players should use the responsible gaming or account settings shown on the website for information about available controls. If you cannot find a particular option, use the support channel made available on the website and ask for general assistance with responsible gaming settings. Do not provide more personal or financial information than is needed for your request.

A break or self-exclusion can support a safer decision, but it is not a replacement for professional advice. If gambling has caused debt, conflict, anxiety or other harm, consider contacting an independent support service as well as using account controls.